Terms & Conditions

General Terms and Conditions of Sale

1. Company Information

ONE CORPORATION SAS
SIREN: 922 430 426

102 Avenue des Champs Élysées, 75008 Paris, France
+33534482196
info@cbd-alchemy.com

2. Acceptance of these terms

The client unreservedly accepts and acknowledges having read these terms at the time of placing the order.
They govern the contract between ONE CORPORATION SAS and its client and are accepted without reservation by both parties.

3. Products and pricing

The images on the product pages are for illustrative purposes only. Although the photographs are taken of the actual products, any differences between the images and the received items shall not be grounds for a claim.

Prices are shown in euros, including VAT but excluding shipping costs. ONE CORPORATION SAS reserves the right to change its prices at any time. However, the product will be invoiced based on the rate in effect at the time the order is confirmed and subject to availability. The consumer agrees to use the products before their expiration date.

4. Orders

The information collected by the ordering system on the website constitutes proof of the content and date of the order. The sale is finalized upon acceptance of payment by the client. If a product is out of stock, the client will receive an email requesting that they choose a replacement product, accept a longer delivery time, or receive a refund. Orders are delivered within Europe. Any costs resulting from errors in the client’s name, address, or other relevant information shall be borne by the client.

5. Payment

Payment must be made at the time of order by credit card, bank transfer, or upon delivery. The order will only be processed once the payment is accepted.

6. Shipping

Once the order has been placed and payment received, it will be shipped within 24 to 72 hours. We use door-to-door services that require a signature upon delivery to ensure the final receipt of the product. To guarantee delivery, please provide a correct and complete address along with a contact phone number. Please note that delivery times may vary depending on the delivery location.

Order tracking: a tracking number will be sent by email so you can follow your package.

Shipping fees: shipping fees are calculated based on the weight of your products and your place of residence. Before checking out, please review the applicable shipping charges and taxes, if any.

Backorders: if an item in your order is out of stock, we will contact you to offer a refund or a delayed shipment.

7. Returns

Our return policy is 14 days. No offer will be refunded if returned or requested after the 14th day following purchase.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. Certain items may only be returned if they show evident damage due to production. Notify us immediately if your product is damaged at info@cbd-alchemy.com, and we will provide you with a return form.

To complete your return, we require a receipt or proof of purchase. In certain cases, the refund will not be granted:

• Any item not in its original condition, that is damaged or missing parts, not due to an error on the part of CBD Alchemy.
• Any item returned more than 14 days after delivery.

The food products sold are perishable and, for this reason, the client has no right of withdrawal.

If you receive a damaged or non-compliant package, report it directly to the shipping company.

Refund:
Once the return is received and inspected, we will contact the client by email to inform them that we have received the returned item. We will also notify the client of the approval or rejection of the refund.

If approved, your refund will be processed and automatically applied to the client’s credit card or original method of payment within a few days, depending on the banks’ processing and working times. Please note that all delivery times refer to business days; weekends and national holidays are excluded.

8. Applicable Law

These general terms and conditions are governed by French law. In the event of a dispute, exclusive jurisdiction is granted to the competent French courts.

Disclaimer

Liability: the information contained on this page and throughout the website content is intended solely for informational and educational purposes and does not constitute professional medical or legal advice.