Terms & Conditions

General selling conditions

1. Acceptance of these conditions

The customer accepts without reservation and acknowledges having read these conditions when placing his order.
The contract between Pure Alchemy and its customer governs, and both parties accept them without reservation.

2. Products and prices

The images on the product sheets are just illustrations, although these photographs are taken of the same products you will receive, any difference between images and products received is no cause for complaint.

Prices are in EUR, including VAT and without shipping costs. The company PURE ALCHEMY SL reserves the right to change their prices at any time. However, the product shall be invoiced in agreement with the current rate at the time of order validation and subject to availability. The consumer undertakes to consume the products before their expiration date.

3. Order

The information collected by the sales order system on the site constitutes evidence of content and date of order. The sale ends after acceptance of payment by the customer. If a product is sold out, the customer will receive an email asking him to choose a new one product, to accept a longer delivery time or a refund. The deliveries of orders are done in Spain and Europe. Any cost related to an error in the name, address, or other customer related information shall be the responsibility of the customer.

4. Payment

Payment is made when placing the order by credit card, bank transfer or upon delivery. The order will be taken into account after acceptance of payment.

5. Shipping

Once an order is placed, and we receive the customer’s payment, the order is shipped within 24h to 72h. We use door to door services where a signature is required on delivery to ensure the final arrival of the product. In order to guarantee delivery, please provide the correct and complete address and a contact telephone number. Please note that some delivery times may vary depending on the delivery location.

Order Tracking: a tracking number will be sent via email to track your package.

Shipping Rates: the rate charged for shipping your order is based on the weight of your products and your location. Prior to checkout, please review shipping costs and taxes, where applicable.

Backorders: however, if a desired item is missing for your order; we will contact you to offer: a refund or backorder shipment for this product.

6. Returns

Our return policy is 14 days. No offer will be refunded if it is returned nor refunded after the 14th day of its purchase.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. Certain items are exempt from being returned unless clear damage from production is shown. Inform us immediately if your product is damaged or at info@cbd-alchemy.com, and we will provide a return form.

To complete your return, we require a receipt or proof of purchase. There are certain situations where a refund will not be accepted:

  • Any item that is not in its original condition, is damaged or parts are missing that are not due an error on CBD Alchemy’s part.
  • Any item that is returned more than 14 days after delivery.

Sold food products are perishable and for this reason the customer has no right of withdrawal.

If you notice a damaged or non-conforming package, report it directly to the transport company.

Refunds:
Once the return has been received and inspected, we will email the customer notifying that we have received the returned item. We will also notify the customer of the approval or rejection of the refund.

If approved, your refund will be processed and a credit will automatically be applied to the customer’s credit card or original payment method within a few days, depending on banking operations and banking working times. Please note that all delivery days are business days; weekends and national holidays are not included.

Disclaimer

CBD Alchemy products are in compliance with the Spanish Royal Decree 1729/1999 containing less than the authorized THC (0.2%) levels. Technical product, not for human consumption. Do not swallow, do not inhale. Keep out of children’s reach. Our products are not alimentary nor medicinal.

Statement

Liability: *the information contained in this page and the rest of the content linked to the website is exclusively for informational and educational purposes, and does not provide professional medical or legal advice.

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